Privacy Policy,
Refund & Cancellation Policy

(જેઓ અંગ્રેજી ભાષા નથી જાણતા, તેઓ કોઈની મદદ લઈ આ માહિતી સમજી ને જ અમારી સર્વિસ લેશો.)

(जो अंग्रेजी भाषा नहीं जानते, वो किसीकी मदद लेकर यह सब समझकर ही हमारी सर्विस लें.)

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Please Read Our Privacy Policy Carefully Before Using Our App, Website, All Services & All Products.

Welcome to Dream Child Garbhsanskar App (the ‘App’). This App is operated by Dream Child Life Science LLP, having it’s registered office at 4th Floor, Flat No. 401, Prisam Heights, Dabholi Gam, Nr. SMC Garden, SY. 98/1 FP. 11 9/B, Surat-395004, Gujarat-395009, India.

(hereinafter referred to as the ‘Company’, which expression would mean and include its officers, successors and permitted assigns).

This Privacy Policy (‘Privacy Policy’) sets out the privacy practices of the Company with respect to the entire content of the App and Company’s all Products. This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on an online portal of the Company. We request you to go through this Privacy Policy carefully before you decide to access this App and Company’s all Products.

For the purposes of this Privacy Policy, the words ‘us’, ‘we’, and ‘our’ refer to the Company and all references to ‘you’, ‘your’ or ‘user’, as applicable mean the person who accesses, uses and/or participates in the App in any manner or capacity.

The Company is strongly committed to protecting the privacy of its users and has taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet. The Company will not be held liable for disclosure of any information if such disclosure is in accordance with this Privacy Policy, the Terms of Use and/or applicable law. If you object to your information being transferred or used in accordance with this Privacy Policy, please do not use the App and Company’s all Products.

All capitalized terms used but not defined herein shall have the meaning ascribed to in the Terms of Use.

1. INFORMATION COLLECTION

1.1 The Company is the sole owner of the information collected through the App. We will not sell, share, transfer or rent any personal information to others in ways different from what is disclosed in this statement and the Terms of Use.

1.2 The Company collects information from you on the Register/Log-in page of the App. In the sign up page, you are required to give your contact information (such as name, mobile number, address and email ID etc.). A mobile verification code and Registration Number is used to confirm your identity. When the App requests your identity, the App will clearly indicate the purpose of the inquiry before the information is requested.

1.3 Once a registered participant, you have the option of providing additional information such as information about your health conditions and other personal information to identify a suitable hospital and other Services of the Company, which shall not be available for viewing by other registered participants of App but will be considered non-confidential and non-proprietary. Providing additional information beyond what is required at registration is entirely optional and can be altered or removed by you at any time.

1.4 Every computer/mobile device connected to the Internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or ‘IP’ address. When you request a page from any page within the Company platform, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the App.

2.CHILDREN'S AND MINOR'S PRIVACY

The Company strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment.

These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the App is not intended for use fully by minors, the Company respects the privacy of minors who may inadvertently use the internet or the App.

3. DATA RETENTION

Your information will be retained with the Company as long as your account is active or as needed to provide Services to you. The Company will retain and use your information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes.

The Company will continue to retain information provided by you until you specifically request the Company to destroy such information. Upon verification of such request, the Company may, subject to its obligations pursuant to law, destroy all information provided by you from its servers.

4. OPT OUT PROCEDURES

Upon initial communication from the Company, you may opt-out of receiving further communications from the Company. To be completely removed from the Company mailing list, you may contact us at hello@dreamchild.in. If you are using an e­mail forwarding service or other similar services please make sure to include the correct e-mail address or addresses.

5. USE OF THE INFORMATION COLLECTED

5.1 Use of The Information For Services

The primary goal of the Company in collecting the information is to provide you the Services as defined in the Terms of Use. The Company may use the personal information provided by you in the following ways:

  • Identify and reach you;
  • Resolve technical issues of app access via telephone or email;
  • Provide you with further information, products and services and newsletters;
  • Guide you to join our partner company’s service;
  • Better understanding of users' needs and interests;
  • Personalize your experience;
  • Run statistical research (such research will only use your information in an anonymous way and cannot be linked back to you);
  • Detect and protect us against error, fraud, and other criminal activity;
  • Make disclosures as may be required under applicable law.
  • Improve our app in order to better serve you;
  • Allow us to better service you in responding to your customer service requests;
  • Administer a contest, promotion, survey or other site feature.

5.2 Use of Personal Health Information

As part of the services offered by us, the Company may collect certain sensitive personal information from you. This sensitive personal information includes (a) Basic personal health-related information such as details regarding your weight, blood pressure, pathology profile and (b) Patterns of your supplements and pharmaceuticals consumption and such related data. You hereby acknowledge and consent to our storage, collection and transmission, subject to the applicable law of your sensitive personal information. We will use this information for the following purposes:

  • to share with the relevant Service Provider, you have engaged who requires such information for your proper diagnosis.
  • for the purposes of providing you with relevant content on the app.
  • to respond to a court order, summons from a governmental or administrative body or such other legal process, or to exercise our legal rights or defend against any third-party claims.
  • to transfer to our group companies who will maintain the same level of protection as us.
  • to conduct research on an aggregated level about maternal health Issues.
  • The Company does not collect or maintain information that would associate this submission with a specific patient or individual.

5.3 Sale of Assets, Merger, Acquisition, Bankruptcy

Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving the Company.

5.4 Cookies

Cookies are small pieces of information saved by your browser onto your computer/mobile. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted Service. The Company does not use cookies to save personal information for unauthorized uses.

6. NON-DISCLOSURE OF INFORMATION

The Company pledges that it will not sell or rent your personal details to anyone and your personal information will be protected and maintained strictly confidential by the Company except in the following cases:

  • The Company may disclose your personal information in the event it is required to do so by law, rule, regulation, law, enforcement, governmental official, legal or regulatory authorities and, or, to such other statutory bodies who have appropriate authorization to access the same for any specific legal purposes.
  • The Company may disclose your information in order to provide you the Services, enforce or apply the Terms of Use, or to protect the rights, property or safety of the Company, its users or others. This includes exchanging information with other companies / agencies that work for fraud prevention.
  • The Company may disclose your information to such third parties to whom it transfers its rights and duties under any agreement entered into with such third parties.
  • The Company may disclose your information to any of its affiliates or related entity.

7. SHARING OF INFORMATION

7.1 Sharing

The Company may share aggregated demographic information with the Company's partners. This is not linked to any personal information that can identify any individual person. The Company shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, and acts of vandalism, sabotage, terrorism or any other event beyond the Company's control.

7.2 Consulting

The Company may partner with another party to provide specific services. When you sign up for these services, the Company will share names, or other contact information that is necessary for the third party to provide these services. Per the Company's contractual arrangements with parties, these parties are not allowed to use personally identifiable information except for the explicit purpose of providing these services.

8. SPAM

The Company maintains a strict ‘No-Spam’ policy, which means that the Company does not intend to sell, rent or otherwise give your e­mail address or phone number to a third party without your consent.

9. EXCLUSION

9.1 This Privacy Policy does not apply to any information other than information collected by the Company through the App including such information collected in accordance with the clause on ‘Use of the Information Collected’ above. This Privacy Policy will not apply to any unsolicited information provided by you through this App or through any other means. This includes, but is not limited to, information posted on any public areas of the App. All such unsolicited information shall be deemed to be non-confidential and the Company will be free to use, disclose such unsolicited information without limitation.

9.2 The Company also protects your personal information offline other than as specifically mentioned in this Privacy Policy. Access to your personal information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to enable the Company to provide Services to you. However, the Company is not responsible for the confidentiality, security or distribution of your own personal information by our partners and third parties outside the scope of our agreement with such partners and third parties.

10. THE COMPANY FORUMS

When you participate in App forums your comments, your name, your mobile number and IP address may be recorded for purposes of maintaining your own account within the forums, and preventing abuses of the forums. This information is not used to personally identify you outside the Company community. In order to diffuse the information in the Company forum to a wider audience, the Company may, from time to time, collect some of your postings and group them together to use in a specific publication, print, electronic mailing or other public dissemination. At no point however will your name, your mobile number or IP address be revealed in any publication. In addition, when your postings are used in this fashion, they may be edited to fit with the general content of the publication being prepared. It is important to remember that whenever you voluntarily disclose personal information in a forum, through e-mail or elsewhere, that information can be collected and used by others. If your personal information is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. You may participate in any forum offered through App, but you agree not to post any material the content of which (i) is defamatory, libelous, obscene, indecent, abusive, threatening to others, or in violation of any law; or (ii) infringes the copyright, trademark right, or other intellectual property rights of any third party. You will be solely responsible for all content that you post on the App. You agree to indemnify the Company and its officers and employees from and against all liabilities, judgments, damages, and costs (including attorney's fees) incurred by any of them which arise out of or are related to the content that you post. The App is intended only for the personal use of the Company subscribers, and may not be used for commercial purposes or for organized political activity.

11. PROTECTION OF INFORMATION

(a) The Company takes the security of your information very seriously. The Company protects your information from loss, misuse and unauthorized access, disclosure, alteration and destruction by using systems and processes consistent with industry standards in information and privacy. The Company has put in place appropriate methods and managerial procedures to safeguard and secure such information. It only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. The App allows users access to their personal information and allows them to correct, amend or delete inaccurate information.

(b) The Company uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment.

(c) The information that is collected from you may be transferred to, stored and processed at any destination within and / or outside India. By submitting information on the App, you agree to this transfer, storing and / or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

(d) In using the App, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the App will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.

(e) In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.

12. CONFIDENTIALITY

The Company takes all necessary precautions to protect your personal information both online and offline. No administrator at the Company will have knowledge of your password. It is important for you to protect against unauthorized access to your password and your computer. Be sure to log off from App when finished. The Company also protects your personal information offline. Access to your personal information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to provide Services to you.

However, the Company is not responsible for the confidentiality, security or distribution of your own personal information by our partners and third parties outside the scope of our agreement with such partners and third parties.

13. OTHER LINKS

The App may contain links to other sites. The linked sites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects personally identifiable information.

If you decide to access any of the third-party sites linked to the App, you do this entirely at your own risk. Any links to any partner of the App should be the responsibility of the linking party, and the Company shall not be responsible for notification of any change in name or location of any information on the App.

15. COMPLAINTS AND LEGAL ISSUES

In case of any complaints about this privacy policy, you should first contact us at our official address.

This contract is subject to the Indian Information Technology Act, 2000. This policy and your use of the App, website etc., along with the Information contained therein, shall be governed by and construed in accordance with the laws of the State of Gujarat, India without regard to conflict of laws principles, and You agree to submit to the jurisdiction of courts in the Surat of Gujarat state, India. You further agree that any claims or causes of action arising out of or related to this Agreement and the App, website etc., along with the Information contained therein, shall be filed within one (3) months after such claim or cause of action arose, or such claim or cause of action shall be forever barred.

16. REFUND POLICY

Our all services – Products (Garbh Sanskar Book, Material Kit etc. all), App Services (4Q Daily Activities and Reporting, Workshops, Weekly Classes etc. all), Personal Counseling Fees and Event Fees etc. all are non-refundable. Buy the plan carefully by reading our all policy details. We cannot provide a refund.

In some very rare cases, if we allow refunds, then, if payment is paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in the case of payment gateway; payment refund will be made to the same account.

17. CANCELLATION POLICY

Our all services - books, materials and courses etc. all as prescribed above are not canceled or transferred to other after once the payment done.

18. RETURN/REPLACEMENT POLICY

If an item ordered by the Buyer from Dream Child Garbh Sanskar App or other platforms opts for a replacement. Our Customer Service team will confirm the replacement by using the real proof given by you. The buyer will be required to hand over the defective items to the logistic partner in the same condition as were received by him. If we find our material ‘ok’ then only we replace it as your requirement.

19. SHIPPING POLICY

Our product or product kit will be reached customers in 7 to 10 days within India and 14 to 20 days worldwide. If there is an accidental delay, we contact the courier service as soon as possible to resolve the issue. The customer must support us with this with patience.

20. NOTIFICATION OF CHANGES

We may update this Privacy Policy at anytime, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, or in the Privacy Policy document itself, we will display a notice on the App and on the Company App or send you an email, so that you may review the changed terms prior to Continuing to use the App.

As always, if you object to any of the changes to our terms, and you no longer wish to use the App, you may contact hello@dreamchild.in to deactivate your account. Unless stated otherwise, our current Privacy Policy applies to all information that the Company has about you and your account. Using the Company Services or accessing the App after a notice of changes has been sent to you or published on our App shall constitute your consent to the changed terms. It is your duty to see our policy regularly.  

21. CONSENT TO THIS POLICY

The Terms of Use Agreement is incorporated herein by reference in its entirety.

22. ADDRESS FOR PRIVACY QUESTIONS

Mr. Dhaval Chheta (Grievance Officer)

Dream Child Life Science LLP

Address (Operating Office):

323, Silverstone Arcade, Singanpore-CausewayRoad, Katargam, Surat, Gujarat-395004.

Website: www.dreamchild.in

Email: hello@dreamchild.in

Mobile No. : +91 63 5656 3262

Should you have questions about this policy or the Company's information collection, use and disclosure practices, you may contact us at the address: hello@dreamchild.in. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of personal information about you. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or the Company's privacy practices.